Política de reembolso

  • Extracted from Terms of Service, Article 14

1. A Member may cancel an order of purchase in the cases as follow:

    • If Idenel Professional fails to supply more than 20% of the ordered products in terms of the purchased value, the Buyer may choose either to cancel the order or to request Idenel Professional to refund the payment for the products that cannot be supplied. In this case, the cancellation fee (Telegraphic Transfer transaction fee, etc) will be borne by Idenel Professional.

    • When a Buyer changes his/her/its mind not to purchase the products after confirming the order and before completing the payment via Bank Transfer, the Buyer may cancel the order at the webpage of “My Accout>Order History ''.

    • Other than above mentioned two cases, a Member is not allowed to cancel his/her/its order after completing the payment. If a Member needs to cancel the order as an exception, the Member is required to contact the Service provider individually and SR Biotek Inc. decides whether to accept the cancellation or not based on its own judgment. The Operator is not obliged to accept the cancellation request.

    • In the case of cancellation of an order when the order is ready for shipping, if the purchased items have already been shipped at the time the cancellation application is received, as a general rule, the Buyer shall bear the fees for both delivery and return of the shipped items, and such procedures shall follow the procedures for return of purchased goods rather than the procedure for cancellation of purchased goods.

  • 2. The Service may cancel an order in the cases as follow:

    • If a Member fails to complete the payment within 5 Korean working days after confirming the purchase, the Service would automatically cancel the purchase. The Service sends the payment reminder 2 Korean working days before the deadline.

    • If the Service finds issues and.or incorrect information with a Member’s payment method, the Service may cancel the purchase.

    • In case of order cancellation by the Service, the Service sends notification to the Member 2 Korean working days before the cancellation and provides time for the Member to amend the issue.

    • Others

  • 3. As for duly processed cancellation, the refund will be processed as follow;

    • The Buyer, who paid with PayPal, may choose the refund method of PayPal only. The refund via PayPal, Debit/Credit Card will be refunded within thirty (30) business days and PayPal balance and Bank account within seven (7) business days.

    • The Buyer, who paid with Bank Transfer, may choose the refund method of Bank Transfer. The refund via Bank Transfer will be refunded to the relevant Member’s bank account within seven (7) business days once the refund is confirmed.

    • The Buyer, who paid with Debit/Credit Card, may choose the refund method of Debit/Credit Card. The refund via Debit/Credit Card will be refunded within thirty (30) business days. 

Article 15 (Return)

  • 1. A Buyer may demand a return (“Return”) of the purchased items when the purchased products are damaged and/or the incorrect items are delivered. The Buyer shall email to the contact details of the Service with the detailed information for the Return, including photo of the products with issues, reason of the return and refund method.

  • 2. The Buyer may request the return within seven (7) days after the completion of the delivery and shall not submit the request after the confirmation of the purchase.

  • 3. As a general rule, costs and expenses incurred for the Return (“Return Costs”) shall be borne by a person to whom the reason for the Return is attributable -- e.g., in the case of a defect in the purchased items, the Seller shall bear the Return Costs.

  • 4. When applying for the Return, if the Buyer does not set out the return invoice number or accurately notify (orally or in writing) the Service of the reason(s) for the Return, the Return and refund process may be delayed.

  • 5. As for the refund following the Return, after the returned item is received by the Company and after the reasons for the Return and who to bear the costs and expenses for the delivery and Return Costs are confirmed, payment will be refunded to the relevant Member.

  • 6. In case the Buyer has to bear the Return Costs, if the additional payment of the Return Costs is not made, the refund may be delayed.

  • 7. In the case of all returns, customers must return prizes, free gifts etc for marketing purposes or events, and if customers use free gifts, Idenel Professional can charge it by deducting the refund amount. However, this is not the case for returns due to reasons responsible for Idenel Professional.

  • 8. If the product is opened or the product value is damaged, the product cannot be returned.

Article 16 (Exchange)

  • 1. A Buyer may demand an exchange (“Exchange”) of the purchased items when the purchased products are damaged and/or the incorrect items are delivered. The Buyer shall email to the contact details of the Service with the detailed information for the Exchange, including photo of the products with issues, reason of the Exchange and refund method for the difference between the paid amount and the items to be exchanged with.

  • 2. The Buyer may request the Exchange within seven ( 7) days after the completion of the delivery and shall not submit the request after the confirmation of the purchase.

  • 3. Even if an exchange is requested, an exchange may not be possible if the Service has no stock for the exchange, and in such case, the request will be processed as a Return.

  • 4. Costs and expenses incurred for the exchange shall be borne by Idenel Professional in the case of a defect in the purchased items and shall be borne by the Buyer in the case of simple change of mind.

  • 5. If the item is lost or damaged due to a member's error, the product cannot be exchanged. However, if the packaging is damaged to check the contents, it can be exchanged.

  • 6. If the product needs to be exchanged due to the incorrect information of the recipient, the Buyer shall be responsible for the shipping cost.

Article 17 (Refund)

  • 1. In the case of a return or exchange due to a defect in the purchased items, the Company will have payment in refund by a method that the Buyer selected upon the purchase.

    • The Buyer, who paid with PayPal, may choose the refund method of PayPal . The refund via PayPal, Debit/Credit Card will be refunded within thirty (30) business days and PayPal Balance and Bank account within seven (7) business days. 

    • The Buyer, who paid with Bank Transfer, may choose the refund method of Bank Transfer. The refund via Bank Transfer will be refunded to the relevant Member’s bank account within seven (7) business days once the refund is confirmed. 

    • The Buyer, who paid with Debit/Credit Card, may choose the refund method of Debit/Credit Card. The refund via Debit/Credit Card will be refunded within thirty (30) business days.

  • 2. The cases of refund include failure of sourcing, partial cancellation, incorrect delivery, non-delivery, and delivery of damaged products.

  • 3. If it is not possible for Idenel Professional to source goods exceeding 20% ​​of the total purchase value after payment confirmation, Buyer can select a full refund (cancellation) of the previously paid amount or a refund only for the non-sourceable product.

  • 4. No refund will be possible after the purchase confirmation.

  • 5. In the case of a refund due to a simple customer change of mind, the return shipping cost is the responsibility of the customer.

  • 6. If the product needs to be exchanged due to the incorrect information of the recipient, the Buyer shall be responsible for the shipping cost.

  • 7. In the case of all refunds, customers must return prizes, free gifts etc for marketing purposes or events, and if customers use free gifts, Idenel Professional can charge it by deducting the refund amount. However, this is not the case for refunds due to reasons responsible for Idenel Professional.

Article 18 (Exceptions to Return, Exchange or Refund)

In the any of the following cases, the Buyer shall not demand a return, exchange or refund:

  • 1) if the item is lost, destroyed or damaged due to a cause attributable to the Buyer;

  • 2) if the value of the item has notably decreased due to use or partial consumption by the Buyer;

  • 3) if the value of the item has notably decreased due to the passage of time so as to make its resale difficult;

  • 4) if the packaging of a duplicable media product (e.g., software, CDs, DVDs, etc.) is damaged; or

  • 5) if the item is specially ordered and the Buyer consented in writing (electronic consent included) that, as such, returning the item will likely cause irreparable damage to the Seller.